How do you do custom work over the internet?
With good descriptions, Pictures and lots of exact measurements and many questions to make sure we know exactly what it is your expecting. It will be done through email and telephone-(No cost to you-I do the calling) In 16 years we have only had to do one refund from a custom order, and to be honest, that was really the customer looking for something they hadn't explained....I just gave a refund rather than argue with them after 2 "fixes"
Where do you get your materials and what country does your sewing?
I buy my materials from a retail supplier, I have used for over 10 years, and the same places you would buy materials. I use no "bulk" supplier so it's always good quality stuff and I can look it over for imperfections first. And we manufacture right here in NC, in the good old US of A...No overseas mass produced items here. We are our own quality control sine we make it here in our own shop.
What are your "OOPS" items?
When sewing alot like we do-there are mistakes. When there are, I will list them as such and show if possible the "glitch" in a picture, whatever that may be, and the price will reflect that as well....